CAM Vendor Terms & Conditions • Version 1.0 • Effective 2026-08-07

CAM Vendor Terms & Conditions

Version 1.0 — Effective 2026-08-07

1. Independent contractor status

CAM Vendors are independent businesses, not employees, agents, partners, or representatives of Jeweltix. Vendors have no authority to bind or represent Jeweltix. Vendors are solely responsible for their own business registration, licences, GST compliance, taxes, insurance, labour, equipment, and workplace safety.

2. Scope of Jeweltix's role

Jeweltix's role is limited to listing the Vendor's shop, matching Buyers by location and machine capability, transmitting the .stl file, facilitating payment, and providing dispute infrastructure. Jeweltix does not supervise, control, inspect, or guarantee the Vendor's work.

3. File restrictions — strictly enforced

The Vendor receives only the .stl file for each job. The Vendor must not copy, retain beyond the stated job retention window, reproduce, reuse for any other customer, resell, share, publish, or reverse-engineer any file received. Files are licensed for single-job fulfilment only. Breach constitutes intellectual property infringement against the original designer and grounds for immediate termination and legal action.

4. Vendor indemnity

The Vendor indemnifies and holds harmless Jeweltix against all claims, losses, damages, and costs arising from: defective, delayed, or non-delivered printing; personal injury or property damage arising from the Vendor's operations; misuse or unauthorised retention of design files; breach of any designer's intellectual property; or any dispute between the Vendor and a Buyer. This survives termination.

5. Pricing

The Vendor sets their own rate per gram and their own actual job price. Jeweltix does not set, control, or guarantee pricing. Quoted prices become binding once accepted and paid by the Buyer.

6. Commission and settlement

Jeweltix retains a 10% platform margin (subject to change with reasonable notice) on each print job. Vendor payout = Buyer Payment − Platform Margin − actual payment gateway charges.

7. Payment hold

Vendor earnings are held for 48 hours following payment. If a dispute is raised, that job's payout is frozen until resolved, potentially beyond 48 hours. The Vendor expressly accepts this as a condition of participation.

8. Listing fees

Listing is currently free of charge. Jeweltix reserves the right to introduce a subscription or listing fee in future upon reasonable prior notice. Continued use after such notice constitutes acceptance.

9. Verification and accuracy

Vendors must provide a verified mobile number and accurate shop, address, and machinery details. Misrepresenting machinery, capability, or capacity is grounds for immediate removal.

10. Buyer data handling

Vendors receive Buyer name, mobile number, email, and delivery address solely to fulfil the specific job. Vendors must not use this data for marketing, retain it longer than necessary, share it with third parties, or use it to solicit business outside the platform. Vendors must comply with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.

11. Anti-circumvention

Vendors must not solicit or accept off-platform work from Buyers first introduced through Jeweltix. Breach entitles Jeweltix to terminate the account and withhold pending payouts.

12. Delivery and logistics

Where delivery is selected, the Vendor is solely responsible for safe packaging, dispatch, and delivery. Jeweltix bears no liability for loss, damage, or delay in transit.

13. Termination

Jeweltix may suspend or remove any Vendor for repeated disputes, poor quality, non-responsiveness, misrepresentation, or file misuse, at its sole discretion.

Common Clauses

Governing law

These Terms are governed by and construed in accordance with the laws of India.

Jurisdiction

The parties irrevocably agree that the courts at Pune, Maharashtra, India shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with these Terms or use of the platform.

Dispute resolution

The parties shall first attempt resolution through Jeweltix's internal grievance mechanism. Any dispute not so resolved shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Pune, Maharashtra, and proceedings shall be conducted in English. The arbitral award shall be final and binding.

Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control, including natural disasters, war, civil unrest, government action, pandemics, power or internet failure, or third-party service outages.

Amendment

Jeweltix may amend these Terms at any time. Material changes will be notified at least 15 days in advance by email and in-app notice. Continued use after the effective date constitutes acceptance. Users who do not accept may close their account and withdraw cleared balances.

Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding use of the platform.

Suspension and termination

Jeweltix reserves the right to suspend or terminate any account for breach of these Terms, suspected fraud, or unlawful activity, at its sole discretion.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules thereunder, the Grievance Officer for Jeweltix is:

Name: Sandeep Kha
Email: grievance@jeweltix.com
Address: B-202, Park Landmark, Lake Town Road, Near SBI Colony, Pune 411037, Maharashtra, India
Response time: Acknowledgement within 24 hours; resolution within 15 days.

Legal entity

The Jeweltix platform is operated by CADTIX.